Chatbot l\u00e0 m\u1ed9t \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) c\u00f3 kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi d\u00f9ng th\u00f4ng qua chat. Chatbot \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng ph\u1ed5 bi\u1ebfn trong l\u0129nh v\u1ef1c kinh doanh v\u00e0 ti\u1ebfp th\u1ecb \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 cung c\u1ea5p th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5. N\u1ebfu b\u1ea1n \u0111ang mu\u1ed1n t\u1ea1o ra m\u1ed9t chatbot cho \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng c\u1ee7a m\u00ecnh m\u00e0 kh\u00f4ng mu\u1ed1n t\u1ed1n nhi\u1ec1u chi ph\u00ed, h\u00e3y th\u1eed s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 t\u1ea1o k\u1ecbch b\u1ea3n chatbot mi\u1ec5n ph\u00ed nh\u01b0 BotStar hay Tars. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i s\u1ebd cung c\u1ea5p ki\u1ebfn th\u1ee9c chatbot l\u00e0 g\u00ec v\u00e0 h\u01b0\u1edbng d\u1eabn chi ti\u1ebft v\u1ec1 c\u00e1ch t\u1ea1o k\u1ecbch b\u1ea3n chatbot tr\u00ean app mobile m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n

M\u1ee5c l\u1ee5c<\/p>

1<\/span> Chatbot l\u00e0 g\u00ec?<\/a><\/li>
2<\/span> Gi\u00e1 tr\u1ecb m\u00e0 chatbot mang l\u1ea1i<\/a><\/li>
3<\/span> Chatbot t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch n\u00e0o<\/a>
- 3.1<\/span> Chatbot t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng tin nh\u1eafn<\/a><\/li>
- 3.2<\/span> Chat bot t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng \u00e2m thanh<\/a><\/li><\/ul><\/li>
- 4<\/span> Nguy\u00ean l\u00fd ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Chatbot l\u00e0 g\u00ec?<\/a>
  - 4.1<\/span> Ki\u1ec3u 1: Chatbot ho\u1ea1t \u0111\u1ed9ng theo nhi\u1ec7m v\u1ee5\u00a0<\/a><\/li>
  - 4.2<\/span> Ki\u1ec3u 2: Chatbot ho\u1ea1t \u0111\u1ed9ng d\u1ef1a tr\u00ean d\u1eef li\u1ec7u h\u1ecdc m\u00e1y:<\/a><\/li>
  - 4.3<\/span> T\u1ea1i sao AI v\u00e0 Data l\u1ea1i quan tr\u1ecdng \u0111\u1ed1i v\u1edbi Chatbot<\/a><\/li><\/ul><\/li>
  - 5<\/span> L\u1ee3i \u00edch m\u00e0 \u0111em l\u1ea1i cho doanh nghi\u1ec7p c\u1ee7a chatbot l\u00e0 g\u00ec?<\/a>
    - 5.1<\/span> C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m b\u00e1n h\u00e0ng<\/a><\/li>
    - 5.2<\/span> Ti\u1ebft ki\u1ec7m chi ph\u00ed v\u00e0 th\u1eddi gian\u00a0<\/a><\/li>
    - 5.3<\/span> Chatbot t\u1ef1 \u0111\u1ed9ng inbox kh\u00e1ch h\u00e0ng<\/a><\/li>
    - 5.4<\/span> T\u0103ng doanh s\u1ed1<\/a><\/li><\/ul><\/li>
    - 6<\/span> Nh\u1eefng h\u1ea1n ch\u1ebf v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a chatbot<\/a><\/li>
    - 7<\/span> Nh\u1eefng ng\u00e0nh ngh\u1ec1 n\u00ean d\u00f9ng chatbot \u0111\u1ec3 thu h\u00fat v\u00e0 t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng hi\u1ec7n nay<\/a><\/li>
    - 8<\/span> Quy tr\u00ecnh X\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n chatbot l\u00e0 g\u00ec?<\/a><\/li>
    - 9<\/span> K\u1ecbch b\u1ea3n chatbot m\u1eabu tr\u00ean app mobile b\u1ea1n c\u00f3 th\u1ec3 kham kh\u1ea3o<\/a><\/li>
    - 10<\/span> Top c\u00e1c ph\u1ea7n m\u1ec1m mi\u1ec5n ph\u00ed t\u1ea1o chat bot l\u00e0 g\u00ec?<\/a>
      - 10.1<\/span> Ph\u1ea7n m\u1ec1m chatbot morph.ai<\/a><\/li>
      - 10.2<\/span> Recast<\/a><\/li>
      - 10.3<\/span> Ph\u1ea7n m\u1ec1m chatbot mi\u1ec5n ph\u00ed Flow XO<\/a><\/li>
      - 10.4<\/span> C\u00f4ng c\u1ee5 snatchBot<\/a><\/li><\/ul><\/li><\/ul><\/div>\n
        Chatbot l\u00e0 g\u00ec?<\/strong><\/span><\/h2>\n
        $\"chatbot$
        Chatbot l\u00e0 g\u00ec?<\/figcaption><\/figure>\n
        Chatbot l\u00e0 g\u00ec. N\u00f3 l\u00e0 m\u1ed9t \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi con ng\u01b0\u1eddi th\u00f4ng qua c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n, \u0111\u1eb7c bi\u1ec7t l\u00e0 tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn nh\u01b0 Facebook Messenger, Telegram, hay Zalo. Chatbot s\u1eed d\u1ee5ng c\u00e1c thu\u1eadt to\u00e1n v\u00e0 quy tr\u00ecnh x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) \u0111\u1ec3 hi\u1ec3u v\u00e0 ph\u1ea3n h\u1ed3i c\u00e1c y\u00eau c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng, nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c. Chatbot c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau nh\u01b0 b\u00e1n l\u1ebb, ng\u00e2n h\u00e0ng, du l\u1ecbch, y t\u1ebf v\u00e0 gi\u00e1o d\u1ee5c, gi\u00fap n\u00e2ng cao tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng, t\u0103ng hi\u1ec7u qu\u1ea3 kinh doanh v\u00e0 ti\u1ebft ki\u1ec7m chi ph\u00ed cho c\u00e1c doanh nghi\u1ec7p.<\/p>\n
        Gi\u00e1 tr\u1ecb m\u00e0 chatbot mang l\u1ea1i<\/strong><\/span><\/h2>\n
        Chatbot \u0111\u01b0\u1ee3c coi l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 th\u00f4ng minh nh\u1edd v\u00e0o kh\u1ea3 n\u0103ng ti\u1ebfp nh\u1eadn th\u00f4ng tin, ph\u00e2n t\u00edch c\u00e2u h\u1ecfi v\u00e0 cung c\u1ea5p ph\u1ea3n h\u1ed3i ch\u00ednh x\u00e1c theo mong mu\u1ed1n c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. Kh\u00f4ng ch\u1ec9 d\u1ef1a tr\u00ean c\u00e1c k\u1ecbch b\u1ea3n c\u00f3 s\u1eb5n, chatbot c\u00f2n c\u00f3 kh\u1ea3 n\u0103ng t\u1ef1 h\u1ecdc \u0111\u1ec3 tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi n\u1eb1m ngo\u00e0i d\u1eef li\u1ec7u,<\/p>\n
        $\"Chatbot$
        Chatbot l\u00e0 g\u00ec, gi\u00e1 tr\u1ecb m\u00e0 chatbot \u0111em l\u1ea1i<\/figcaption><\/figure>\n
        Chatbot l\u00e0 m\u1ed9t s\u1ea3n ph\u1ea9m c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn, \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c k\u1ebft n\u1ed1i con ng\u01b0\u1eddi v\u1edbi ph\u1ea7n m\u1ec1m t\u1ef1 \u0111\u1ed9ng. \u1ee8ng d\u1ee5ng c\u1ee7a chatbot r\u1ea5t \u0111a d\u1ea1ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong t\u01b0\u01a1ng t\u00e1c gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng. Chatbot c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u00ecm th\u1ea5y \u1edf kh\u1eafp m\u1ecdi n\u01a1i, t\u1eeb loa th\u00f4ng minh t\u1ea1i nh\u00e0 \u0111\u1ebfn c\u00e1c \u1ee9ng d\u1ee5ng nh\u1eafn tin t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c. K\u1ebft n\u1ed1i v\u1edbi chatbot c\u0169ng r\u1ea5t \u0111\u01a1n gi\u1ea3n, ng\u01b0\u1eddi d\u00f9ng ch\u1ec9 c\u1ea7n s\u1eed d\u1ee5ng c\u00e1c \u1ee9ng d\u1ee5ng nh\u01b0 Siri c\u1ee7a Apple, Google Assistant, Amazon Alexa \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c.<\/p>\n
        Chatbot t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch n\u00e0o<\/strong><\/span><\/h2>\n
        Chatbot t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng tin nh\u1eafn<\/strong><\/span><\/h3>\n
        Chatbot c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c tin nh\u1eafn v\u0103n b\u1ea3n. \u0110i\u1ec1u n\u00e0y \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n r\u00f5 r\u00e0ng nh\u1ea5t th\u00f4ng qua c\u00e1c \u1ee9ng d\u1ee5ng nh\u1eafn tin nh\u01b0 Facebook Messenger, WhatsApp, v\u00e0 c\u00e1c \u1ee9ng d\u1ee5ng chat kh\u00e1c. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi c\u00e2u h\u1ecfi ho\u1eb7c y\u00eau c\u1ea7u cho chatbot th\u00f4ng qua c\u00e1c tin nh\u1eafn v\u0103n b\u1ea3n v\u00e0 chatbot s\u1ebd ph\u1ea3n h\u1ed3i l\u1ea1i b\u1eb1ng c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u00fang ta l\u00ean k\u1ecbch b\u1ea3n v\u00e0 l\u1eadp tr\u00ecnh s\u1eb5n trong \u1ee9ng d\u1ee5ng. Ngo\u00e0i ra, chatbot c\u0169ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng tin nh\u1eafn \u0111\u1ec3 g\u1eedi th\u00f4ng b\u00e1o ho\u1eb7c nh\u1eafc nh\u1edf cho kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh ch\u00ednh x\u00e1c v\u00e0 hi\u1ec7u qu\u1ea3 trong vi\u1ec7c t\u01b0\u01a1ng t\u00e1c qua tin nh\u1eafn, chatbot c\u1ea7n \u0111\u01b0\u1ee3c trang b\u1ecb c\u00e1c c\u00f4ng ngh\u1ec7 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u \u0111\u1ec3 c\u00f3 th\u1ec3 hi\u1ec3u v\u00e0 ph\u1ea3n h\u1ed3i ch\u00ednh x\u00e1c nh\u1eefng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n
        Chat bot t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng \u00e2m thanh<\/strong><\/span><\/h3>\n
        Chatbot c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 qua v\u0103n b\u1ea3n m\u00e0 c\u00f2n qua \u00e2m thanh. \u0110i\u1ec1u n\u00e0y \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n r\u00f5 r\u00e0ng nh\u1ea5t th\u00f4ng qua c\u00e1c loa th\u00f4ng minh nh\u01b0 Amazon Echo ho\u1eb7c Google Home, n\u01a1i m\u00e0 ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng gi\u1ecdng n\u00f3i \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi chatbot. Ngo\u00e0i ra, c\u00e1c \u1ee9ng d\u1ee5ng nh\u1eafn tin v\u00e0 cu\u1ed9c g\u1ecdi tho\u1ea1i c\u0169ng l\u00e0 nh\u1eefng ph\u01b0\u01a1ng ti\u1ec7n t\u01b0\u01a1ng t\u00e1c \u00e2m thanh kh\u00e1c m\u00e0 chatbot c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n
        N<\/strong>guy\u00ean l\u00fd ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Chatbot l\u00e0 g\u00ec?<\/strong><\/span><\/h2>\n
        Ki\u1ec3u 1: Chatbot ho\u1ea1t \u0111\u1ed9ng theo nhi\u1ec7m v\u1ee5\u00a0<\/strong><\/span><\/h3>\n
        Ho\u1ea1t \u0111\u1ed9ng c\u1ee7a chatbot d\u1ef1a tr\u00ean nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3 m\u00e0 n\u00f3 \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp \u0111\u1ec3 th\u1ef1c hi\u1ec7n. Chatbot s\u1ebd \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh \u0111\u1ec3 c\u00f3 th\u1ec3 ti\u1ebfp nh\u1eadn v\u00e0 ph\u00e2n t\u00edch c\u00e2u h\u1ecfi c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, sau \u0111\u00f3 tr\u1ea3 l\u1eddi ho\u1eb7c cung c\u1ea5p th\u00f4ng tin t\u01b0\u01a1ng \u1ee9ng. \u0110\u1ec3 ho\u1ea1t \u0111\u1ed9ng \u0111\u01b0\u1ee3c ch\u00ednh x\u00e1c v\u00e0 hi\u1ec7u qu\u1ea3, chatbot c\u1ea7n \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh v\u1edbi c\u00e1c thu\u1eadt to\u00e1n ph\u00e2n t\u00edch ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean v\u00e0 h\u1ecdc m\u00e1y, cho ph\u00e9p n\u00f3 hi\u1ec3u \u0111\u01b0\u1ee3c ng\u1eef c\u1ea3nh v\u00e0 \u00fd \u0111\u1ecbnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/p>\n
        Ki\u1ec3u 2: Chatbot ho\u1ea1t \u0111\u1ed9ng d\u1ef1a tr\u00ean d\u1eef li\u1ec7u h\u1ecdc m\u00e1y:<\/span><\/strong><\/span><\/h3>\n
        Chatbot d\u1ef1a tr\u00ean d\u1eef li\u1ec7u h\u1ecdc m\u00e1y ho\u1ea1t \u0111\u1ed9ng d\u1ef1a tr\u00ean m\u1ed9t qu\u00e1 tr\u00ecnh \u0111\u00e0o t\u1ea1o tr\u00ean m\u1ed9t t\u1eadp d\u1eef li\u1ec7u l\u1edbn \u0111\u1ec3 hi\u1ec3u v\u00e0 ph\u00e2n t\u00edch ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean. Sau \u0111\u00f3, chatbot s\u1eed d\u1ee5ng nh\u1eefng ki\u1ebfn th\u1ee9c n\u00e0y \u0111\u1ec3 ph\u00e2n t\u00edch v\u00e0 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi ho\u1eb7c y\u00eau c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng. C\u1ee5 th\u1ec3, chatbot d\u1ef1a tr\u00ean d\u1eef li\u1ec7u h\u1ecdc m\u00e1y ho\u1ea1t \u0111\u1ed9ng theo c\u00e1c b\u01b0\u1edbc sau:<\/p>\n
        \n
        Thu th\u1eadp d\u1eef li\u1ec7u: Chatbot thu th\u1eadp d\u1eef li\u1ec7u t\u1eeb nhi\u1ec1u ngu\u1ed3n, bao g\u1ed3m c\u1ea3 c\u00e1c trang web, t\u00e0i li\u1ec7u, cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u00e0 email \u0111\u1ec3 t\u1ea1o ra m\u1ed9t b\u1ed9 d\u1eef li\u1ec7u \u0111\u1ee7 l\u1edbn \u0111\u1ec3 hu\u1ea5n luy\u1ec7n.<\/li>\n
        X\u1eed l\u00fd d\u1eef li\u1ec7u: D\u1eef li\u1ec7u thu th\u1eadp \u0111\u01b0\u1ee3c c\u1ea7n \u0111\u01b0\u1ee3c x\u1eed l\u00fd tr\u01b0\u1edbc khi \u0111\u01b0a v\u00e0o hu\u1ea5n luy\u1ec7n. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c lo\u1ea1i b\u1ecf c\u00e1c d\u1eef li\u1ec7u kh\u00f4ng c\u1ea7n thi\u1ebft, x\u1eed l\u00fd d\u1eef li\u1ec7u \u0111\u1ea7u v\u00e0o \u0111\u1ec3 \u0111\u01b0a v\u1ec1 m\u1ed9t \u0111\u1ecbnh d\u1ea1ng chung, v\u00e0 ti\u1ec1n x\u1eed l\u00fd d\u1eef li\u1ec7u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean.<\/li>\n
        Hu\u1ea5n luy\u1ec7n m\u00f4 h\u00ecnh: M\u1ed9t m\u00f4 h\u00ecnh h\u1ecdc m\u00e1y \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o hu\u1ea5n luy\u1ec7n v\u1edbi d\u1eef li\u1ec7u \u0111\u00e3 \u0111\u01b0\u1ee3c x\u1eed l\u00fd. M\u00f4 h\u00ecnh n\u00e0y s\u1ebd h\u1ecdc c\u00e1ch ph\u00e2n t\u00edch c\u00e1c c\u00e2u h\u1ecfi, y\u00eau c\u1ea7u v\u00e0 tr\u1ea3 l\u1eddi t\u1eeb d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c cung c\u1ea5p. M\u00f4 h\u00ecnh n\u00e0y c\u00f3 th\u1ec3 d\u1ef1a tr\u00ean c\u00e1c k\u1ef9 thu\u1eadt h\u1ecdc s\u00e2u nh\u01b0 m\u1ea1ng n\u01a1-ron, m\u1ea1ng LSTM ho\u1eb7c m\u00f4 h\u00ecnh transformer.<\/li>\n
        Ki\u1ec3m tra v\u00e0 \u0111\u00e1nh gi\u00e1: M\u00f4 h\u00ecnh \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 tr\u00ean t\u1eadp d\u1eef li\u1ec7u ki\u1ec3m tra \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh ch\u00ednh x\u00e1c v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a n\u00f3.<\/li>\n
        Tri\u1ec3n khai m\u00f4 h\u00ecnh: M\u00f4 h\u00ecnh \u0111\u00e3 \u0111\u01b0\u1ee3c hu\u1ea5n luy\u1ec7n \u0111\u01b0\u1ee3c tri\u1ec3n khai trong h\u1ec7 th\u1ed1ng chatbot \u0111\u1ec3 c\u00f3 th\u1ec3 ph\u1ee5c v\u1ee5 cho ng\u01b0\u1eddi d\u00f9ng.<\/li>\n<\/ul>\n
        Khi ng\u01b0\u1eddi d\u00f9ng t\u01b0\u01a1ng t\u00e1c v\u1edbi chatbot, chatbot s\u1ebd ph\u00e2n t\u00edch c\u00e2u h\u1ecfi ho\u1eb7c y\u00eau c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi ph\u00f9 h\u1ee3p b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng m\u00f4 h\u00ecnh h\u1ecdc m\u00e1y \u0111\u00e3 \u0111\u01b0\u1ee3c hu\u1ea5n luy\u1ec7n tr\u01b0\u1edbc \u0111\u00f3. Khi chatbot ti\u1ebfp t\u1ee5c \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng, n\u00f3 s\u1ebd ti\u1ebfp t\u1ee5c h\u1ecdc h\u1ecfi v\u00e0 c\u1ea3i ti\u1ebfn k\u1ebft qu\u1ea3 ph\u00e2n t\u00edch \u0111\u1ec3 tr\u1edf n\u00ean th\u00f4ng minh h\u01a1n trong vi\u1ec7c t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi d\u00f9ng<\/p>\n
        T\u1ea1i sao AI v\u00e0 Data l\u1ea1i quan tr\u1ecdng \u0111\u1ed1i v\u1edbi Chatbot<\/strong><\/span><\/h3>\n
        $\"chatbot$
        Chatbot l\u00e0 g\u00ec AI v\u00e0 bigdata<\/figcaption><\/figure>\n
        AI v\u00e0 Data l\u00e0 hai y\u1ebfu t\u1ed1 r\u1ea5t quan tr\u1ecdng trong vi\u1ec7c ph\u00e1t tri\u1ec3n Chatbot v\u00ec ch\u00fang gi\u00fap cho Chatbot c\u00f3 kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c v\u1edbi con ng\u01b0\u1eddi m\u1ed9t c\u00e1ch th\u00f4ng minh v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n
        Tr\u01b0\u1edbc ti\u00ean, AI gi\u00fap cho Chatbot c\u00f3 kh\u1ea3 n\u0103ng t\u1ef1 h\u1ecdc v\u00e0 c\u1ea3i thi\u1ec7n b\u1ea3n th\u00e2n th\u00f4ng qua vi\u1ec7c x\u1eed l\u00fd d\u1eef li\u1ec7u, nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i, ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, v\u00e0 ph\u00e2n t\u00edch c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. Nh\u1edd \u0111\u00f3, Chatbot c\u00f3 th\u1ec3 ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c h\u01a1n, t\u0103ng t\u00ednh t\u01b0\u01a1ng t\u00e1c v\u00e0 tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng.<\/p>\n
        Th\u1ee9 hai, Data l\u00e0 t\u00e0i nguy\u00ean quan tr\u1ecdng \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t Chatbot ch\u1ea5t l\u01b0\u1ee3ng cao. Th\u00f4ng qua vi\u1ec7c thu th\u1eadp d\u1eef li\u1ec7u v\u1ec1 ng\u01b0\u1eddi d\u00f9ng, Chatbot c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c nhu c\u1ea7u, th\u00f3i quen v\u00e0 quan \u0111i\u1ec3m c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u1edd \u0111\u00f3, Chatbot c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c \u0111\u1ec1 xu\u1ea5t, gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc v\u00e0 \u0111\u01b0a ra gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p nh\u1ea5t cho kh\u00e1ch h\u00e0ng.<\/p>\n
        L\u1ee3i \u00edch m\u00e0 \u0111em l\u1ea1i cho doanh nghi\u1ec7p c\u1ee7a chatbot l\u00e0 g\u00ec?<\/strong><\/span><\/h2>\n
        Chatbot l\u00e0 m\u1ed9t c\u00f4ng ngh\u1ec7 m\u1edbi \u0111\u00e3 v\u00e0 \u0111ang \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng trong nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau, v\u00ec n\u00f3 mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch cho doanh nghi\u1ec7p v\u00e0 ng\u01b0\u1eddi d\u00f9ng, bao g\u1ed3m:<\/p>\n
        C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m b\u00e1n h\u00e0ng<\/strong><\/span><\/h3>\n
        D\u1ef1a tr\u00ean d\u1eef li\u1ec7u l\u1ecbch s\u1eed giao d\u1ecbch tr\u01b0\u1edbc \u0111\u00f3, Chatbot c\u00f3 th\u1ec3 l\u01b0u gi\u1eef th\u00f4ng tin c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 t\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c t\u01b0 v\u1ea5n ph\u00f9 h\u1ee3p v\u00e0 ch\u00ednh x\u00e1c v\u1ec1 nh\u1eefng s\u1edf th\u00edch v\u00e0 xu h\u01b0\u1edbng m\u00e0 kh\u00e1ch h\u00e0ng quan t\u00e2m. t\u1eeb \u0111\u00f3 \u0111\u01b0a ra nh\u1eefng t\u01b0 v\u1ea5n hay nh\u1eadn \u0111\u1ecbnh ph\u00f9 h\u1ee3p v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n
        Ti\u1ebft ki\u1ec7m chi ph\u00ed v\u00e0 th\u1eddi gian\u00a0<\/strong><\/span><\/h3>\n
        Chatbot gi\u00fap ti\u1ebft ki\u1ec7m chi ph\u00ed cho doanh nghi\u1ec7p b\u1eb1ng c\u00e1ch thay th\u1ebf c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng truy\u1ec1n th\u1ed1ng nh\u01b0 \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c email. Chatbot ho\u1ea1t \u0111\u1ed9ng 24\/7, gi\u00fap ti\u1ebft ki\u1ec7m nh\u00e2n l\u1ef1c v\u00e0 chi ph\u00ed \u0111i\u1ec7n tho\u1ea1i, email v\u00e0 nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3<\/p>\n
        Chatbot t\u1ef1 \u0111\u1ed9ng inbox kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n
        $\"Chatbot$
        Chatbot t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi tin nh\u1eafn c\u1ee7a kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n
        Chatbot cung c\u1ea5p tr\u1ea3i nghi\u1ec7m t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n, nhanh ch\u00f3ng h\u01a1n v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 tr\u00f2 chuy\u1ec7n v\u1edbi Chatbot m\u1ecdi l\u00fac m\u1ecdi n\u01a1i v\u00e0 t\u1ef1 \u0111\u1ed9ng ph\u1ea3n h\u1ed3i inbox c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng. \u0110i\u1ec1u n\u00e0y gi\u00fap t\u0103ng t\u00ednh c\u1ea1nh tranh v\u1edbi \u0111\u1ed1i th\u1ee7 khi m\u00e0 th\u1ef1 tr\u01b0\u1eddng \u0111ang bi\u1ebfn \u0111\u1ed9ng r\u1ea5t s\u00f4i \u0111\u1ed9ng hi\u1ec7n nay. N\u1ebfu kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 b\u1ecf ch\u00fang ta v\u00e0 t\u00ecm \u0111\u1ebfn c\u00e1c doanh nghi\u1ec7p<\/p>\n
        T\u0103ng doanh s\u1ed1<\/strong><\/span><\/h3>\n
        Chatbot c\u00f3 th\u1ec3 gi\u00fap t\u0103ng doanh s\u1ed1 b\u1eb1ng c\u00e1ch gi\u00fap kh\u00e1ch h\u00e0ng mua h\u00e0ng, \u0111\u1eb7t h\u00e0ng ho\u1eb7c t\u00ecm ki\u1ebfm th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5. Ngo\u00e0i ra, Chatbot c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c \u0111\u1ec1 xu\u1ea5t s\u1ea3n ph\u1ea9m, khuy\u1ebfn m\u1ea1i v\u00e0 gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u kh\u00e1ch h\u00e0ng, gi\u00fap t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng.<\/p>\n
        Nh\u1eefng h\u1ea1n ch\u1ebf v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a chatbot<\/strong><\/span><\/h2>\n
        M\u1eb7c d\u00f9 chatbot mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch cho doanh nghi\u1ec7p v\u00e0 ng\u01b0\u1eddi d\u00f9ng, nh\u01b0ng c\u0169ng c\u00f3 m\u1ed9t s\u1ed1 h\u1ea1n ch\u1ebf nh\u01b0 sau:<\/p>\n
        \n
        Kh\u1ea3 n\u0103ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean c\u1ee7a chatbot v\u1eabn c\u00f2n h\u1ea1n ch\u1ebf, do \u0111\u00f3 n\u00f3 c\u00f3 th\u1ec3 kh\u00f4ng hi\u1ec3u ho\u1eb7c tr\u1ea3 l\u1eddi sai \u00fd ng\u01b0\u1eddi d\u00f9ng, g\u00e2y ra s\u1ef1 kh\u00f3 ch\u1ecbu v\u00e0 thi\u1ebfu tinh t\u1ebf trong t\u01b0\u01a1ng t\u00e1c.<\/li>\n
        Chatbot kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p ho\u1eb7c c\u1ea7n s\u1ef1 h\u1ed7 tr\u1ee3 t\u1eeb con ng\u01b0\u1eddi, nh\u01b0 nh\u1eefng tr\u01b0\u1eddng h\u1ee3p \u0111\u00f2i h\u1ecfi s\u1ef1 t\u01b0 v\u1ea5n chuy\u00ean m\u00f4n, gi\u1ea3i quy\u1ebft tranh ch\u1ea5p ho\u1eb7c th\u01b0\u01a1ng l\u01b0\u1ee3ng gi\u00e1 c\u1ea3.<\/li>\n
        Chatbot kh\u00f4ng th\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh ho\u1eb7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 theo c\u00e1ch m\u00e0 con ng\u01b0\u1eddi c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c, do kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1nh gi\u00e1 c\u00e1c y\u1ebfu t\u1ed1 phi ng\u00f4n ng\u1eef, ch\u1ee7 quan v\u00e0 kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t nh\u00e2n v\u1eadt th\u1ef1c s\u1ef1.<\/li>\n
        Chatbot c\u1ea7n \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt li\u00ean t\u1ee5c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh n\u0103ng, \u0111\u1ed9 ch\u00ednh x\u00e1c v\u00e0 hi\u1ec7u qu\u1ea3 trong vi\u1ec7c ph\u1ee5c v\u1ee5 ng\u01b0\u1eddi d\u00f9ng, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 t\u1ed1n k\u00e9m v\u1ec1 chi ph\u00ed v\u00e0 th\u1eddi gian.<\/li>\n
        Chatbot c\u00f3 th\u1ec3 g\u00e2y ra s\u1ef1 nh\u00e0m ch\u00e1n ho\u1eb7c kh\u00f3 ch\u1ecbu cho ng\u01b0\u1eddi d\u00f9ng n\u1ebfu kh\u00f4ng \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh \u0111\u1ec3 c\u00f3 t\u00ednh linh ho\u1ea1t v\u00e0 \u0111a d\u1ea1ng trong phong c\u00e1ch tr\u1ea3 l\u1eddi.<\/li>\n<\/ul>\n
        Nh\u1eefng ng\u00e0nh ngh\u1ec1 n\u00ean d\u00f9ng chatbot \u0111\u1ec3 thu h\u00fat v\u00e0 t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng hi\u1ec7n nay<\/strong><\/span><\/h2>\n
        $\"Chatbot$
        Chatbot l\u00e0 g\u00ec nh\u1eefng ng\u00e0nh ngh\u1ec1 n\u00ean d\u00f9ng chatbot<\/figcaption><\/figure>\n
        Chatbot \u0111ang \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ed9ng r\u00e3i trong nhi\u1ec1u ng\u00e0nh ngh\u1ec1 kh\u00e1c nhau, nh\u01b0ng c\u00f3 m\u1ed9t s\u1ed1 ng\u00e0nh c\u00f3 l\u1ee3i \u00edch v\u00e0 ti\u1ec1m n\u0103ng s\u1eed d\u1ee5ng chatbot cao h\u01a1n nh\u01b0 sau:<\/p>\n
        \n
        Ng\u00e0nh b\u00e1n l\u1ebb: Chatbot gi\u00fap c\u00e1c doanh nghi\u1ec7p b\u00e1n l\u1ebb t\u01b0\u01a1ng t\u00e1c v\u00e0 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n, t\u1eeb vi\u1ec7c t\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m, gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc, h\u1ed7 tr\u1ee3 \u0111\u1eb7t h\u00e0ng \u0111\u1ebfn vi\u1ec7c gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh sau khi mua h\u00e0ng.<\/li>\n
        Ng\u00e0nh t\u00e0i ch\u00ednh v\u00e0 ng\u00e2n h\u00e0ng: Chatbot c\u00f3 th\u1ec3 gi\u00fap \u0111\u01a1n gi\u1ea3n h\u00f3a quy tr\u00ecnh giao d\u1ecbch, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 t\u00e0i ch\u00ednh, chuy\u1ec3n ti\u1ec1n, thanh to\u00e1n, t\u00ecm ki\u1ebfm th\u00f4ng tin v\u1ec1 t\u00e0i kho\u1ea3n v\u00e0 giao d\u1ecbch.<\/li>\n
        Ng\u00e0nh du l\u1ecbch: Chatbot c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng t\u00ecm ki\u1ebfm th\u00f4ng tin v\u1ec1 \u0111\u1ecba \u0111i\u1ec3m du l\u1ecbch, \u0111\u1eb7t v\u00e9 m\u00e1y bay, \u0111\u1eb7t ph\u00f2ng kh\u00e1ch s\u1ea1n v\u00e0 gi\u1ea3i \u0111\u00e1p c\u00e1c th\u1eafc m\u1eafc li\u00ean quan \u0111\u1ebfn chuy\u1ebfn \u0111i.<\/li>\n
        Ng\u00e0nh y t\u1ebf: Chatbot c\u00f3 th\u1ec3 gi\u00fap \u0111\u01a1n gi\u1ea3n h\u00f3a vi\u1ec7c \u0111\u1eb7t l\u1ecbch kh\u00e1m, t\u01b0 v\u1ea5n s\u1ee9c kh\u1ecfe, gi\u00fap \u0111\u1ee1 b\u1ec7nh nh\u00e2n trong vi\u1ec7c gi\u1ea3i \u0111\u00e1p c\u00e1c th\u1eafc m\u1eafc v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn b\u1ec7nh t\u1eadt.<\/li>\n
        Ng\u00e0nh gi\u00e1o d\u1ee5c: Chatbot c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 h\u1ecdc sinh trong vi\u1ec7c t\u00ecm ki\u1ebfm th\u00f4ng tin, gi\u1ea3i \u0111\u00e1p c\u00e1c c\u00e2u h\u1ecfi li\u00ean quan \u0111\u1ebfn h\u1ecdc t\u1eadp v\u00e0 ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng.<\/li>\n<\/ul>\n
        Quy tr\u00ecnh X\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n chatbot l\u00e0 g\u00ec?<\/strong><\/span><\/h2>\n
        $\"chatbot$
        Chatbot l\u00e0 g\u00ec.Quy tr\u00ecnh x\u00e2y d\u1ef1ng chatbot<\/figcaption><\/figure>\n
        D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c b\u01b0\u1edbc \u0111\u1ec3 x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n chatbot trong thi\u1ebft k\u1ebf app mobile:<\/a><\/p>\n
        \n
        X\u00e1c \u0111\u1ecbnh m\u1ee5c \u0111\u00edch v\u00e0 ch\u1ee9c n\u0103ng c\u1ee7a chatbot<\/strong>: Tr\u01b0\u1edbc khi x\u00e2y d\u1ef1ng chatbot, b\u1ea1n c\u1ea7n x\u00e1c \u0111\u1ecbnh m\u1ee5c \u0111\u00edch v\u00e0 ch\u1ee9c n\u0103ng c\u1ee7a n\u00f3. Chatbot c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 gi\u00fap ng\u01b0\u1eddi d\u00f9ng t\u00ecm ki\u1ebfm th\u00f4ng tin s\u1ea3n ph\u1ea9m, \u0111\u1eb7t h\u00e0ng, thanh to\u00e1n v\u00e0 nhi\u1ec1u ch\u1ee9c n\u0103ng kh\u00e1c.<\/li>\n
        T\u1ea1o s\u01a1 \u0111\u1ed3 tr\u00f2 chuy\u1ec7n<\/strong>: B\u1ea1n c\u1ea7n t\u1ea1o ra m\u1ed9t s\u01a1 \u0111\u1ed3 tr\u00f2 chuy\u1ec7n \u0111\u1ec3 ch\u1ec9 ra c\u00e1c k\u1ecbch b\u1ea3n tr\u00f2 chuy\u1ec7n gi\u1eefa chatbot v\u00e0 kh\u00e1ch h\u00e0ng. S\u01a1 \u0111\u1ed3 tr\u00f2 chuy\u1ec7n n\u00e0y s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1c c\u00e2u h\u1ecfi v\u00e0 y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n
        Vi\u1ebft n\u1ed9i dung cho chatbot:<\/strong> Sau khi t\u1ea1o s\u01a1 \u0111\u1ed3 tr\u00f2 chuy\u1ec7n, b\u1ea1n c\u1ea7n vi\u1ebft n\u1ed9i dung cho chatbot. N\u1ed9i dung c\u1ea7n ph\u1ea3i \u0111\u01a1n gi\u1ea3n, d\u1ec5 hi\u1ec3u v\u00e0 th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng. B\u1ea1n c\u1ea7n cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng.<\/li>\n
        Thi\u1ebft k\u1ebf giao di\u1ec7n cho chatbot<\/strong>: Giao di\u1ec7n chatbot c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u01a1n gi\u1ea3n v\u00e0 d\u1ec5 s\u1eed d\u1ee5ng. Kh\u00e1ch h\u00e0ng c\u1ea7n c\u00f3 th\u1ec3 truy c\u1eadp chatbot m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng v\u00e0 c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi n\u00f3 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng.<\/li>\n
        Ki\u1ec3m tra v\u00e0 \u0111\u00e1nh gi\u00e1 chatbot:<\/strong> Sau khi ho\u00e0n th\u00e0nh x\u00e2y d\u1ef1ng chatbot, b\u1ea1n c\u1ea7n ki\u1ec3m tra v\u00e0 \u0111\u00e1nh gi\u00e1 n\u00f3 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng chatbot ho\u1ea1t \u0111\u1ed9ng t\u1ed1t v\u00e0 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 \u0111\u00e1nh gi\u00e1 chatbot \u0111\u1ec3 ki\u1ec3m tra hi\u1ec7u su\u1ea5t c\u1ee7a n\u00f3 v\u00e0 t\u1ed1i \u01b0u h\u00f3a chatbot \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng.<\/li>\n
        C\u1eadp nh\u1eadt v\u00e0 b\u1ea3o tr\u00ec chatbot<\/strong>: Chatbot c\u1ea7n \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt th\u01b0\u1eddng xuy\u00ean \u0111\u1ec3 \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u m\u1edbi c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng. B\u1ea1n c\u0169ng c\u1ea7n th\u01b0\u1eddng xuy\u00ean b\u1ea3o tr\u00ec chatbot \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng n\u00f3 ho\u1ea1t \u0111\u1ed9ng t\u1ed1t v\u00e0 kh\u00f4ng g\u1eb7p s\u1ef1 c\u1ed1.<\/li>\n<\/ul>\n
        K\u1ecbch b\u1ea3n chatbot m\u1eabu tr\u00ean app mobile b\u1ea1n c\u00f3 th\u1ec3 kham kh\u1ea3o<\/strong><\/span><\/h2>\n
        Kh\u00e1ch h\u00e0ng truy c\u1eadp v\u00e0o \u1ee9ng d\u1ee5ng c\u1ee7a b\u1ea1n v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c l\u1eddi ch\u00e0o t\u1eeb chatbot:<\/p>\n
        Chatbot: Xin ch\u00e0o! T\u00f4i l\u00e0 chatbot c\u1ee7a \u1ee9ng d\u1ee5ng n\u00e0y. T\u00f4i c\u00f3 th\u1ec3 gi\u00fap g\u00ec cho b\u1ea1n h\u00f4m nay?<\/p>\n
        Kh\u00e1ch h\u00e0ng: T\u00f4i mu\u1ed1n t\u00ecm hi\u1ec3u v\u1ec1 s\u1ea3n ph\u1ea9m m\u1edbi nh\u1ea5t c\u1ee7a c\u00f4ng ty.<\/p>\n
        Chatbot: D\u1ea1, ch\u00fang t\u00f4i v\u1eeba ra m\u1eaft m\u1ed9t s\u1ea3n ph\u1ea9m m\u1edbi. B\u1ea1n mu\u1ed1n t\u00ecm hi\u1ec3u v\u1ec1 s\u1ea3n ph\u1ea9m \u0111\u00f3 nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n
        Kh\u00e1ch h\u00e0ng: T\u00f4i mu\u1ed1n xem h\u00ecnh \u1ea3nh v\u00e0 th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt c\u1ee7a s\u1ea3n ph\u1ea9m.<\/p>\n
        Chatbot: R\u1ea5t t\u1ed1t, t\u00f4i \u0111\u00e3 g\u1eedi th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m m\u1edbi nh\u1ea5t c\u1ee7a ch\u00fang t\u00f4i \u0111\u1ebfn cho b\u1ea1n. N\u1ebfu b\u1ea1n c\u00f3 b\u1ea5t k\u1ef3 c\u00e2u h\u1ecfi n\u00e0o kh\u00e1c, t\u00f4i s\u1ebd s\u1eb5n s\u00e0ng tr\u1ea3 l\u1eddi.<\/p>\n
        Kh\u00e1ch h\u00e0ng: C\u1ea3m \u01a1n b\u1ea1n. T\u00f4i c\u0169ng mu\u1ed1n \u0111\u1eb7t mua s\u1ea3n ph\u1ea9m \u0111\u00f3. L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u00f4i \u0111\u1eb7t h\u00e0ng?<\/p>\n
        Chatbot: B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1eb7t h\u00e0ng tr\u1ef1c ti\u1ebfp tr\u00ean \u1ee9ng d\u1ee5ng c\u1ee7a ch\u00fang t\u00f4i b\u1eb1ng c\u00e1ch ch\u1ecdn s\u1ea3n ph\u1ea9m v\u00e0 ch\u1ecdn n\u00fat “\u0110\u1eb7t h\u00e0ng”. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 thanh to\u00e1n tr\u1ef1c tuy\u1ebfn v\u00e0 ch\u00fang t\u00f4i s\u1ebd giao h\u00e0ng \u0111\u1ebfn \u0111\u1ecba ch\u1ec9 c\u1ee7a b\u1ea1n trong th\u1eddi gian s\u1edbm nh\u1ea5t.<\/p>\n
        Kh\u00e1ch h\u00e0ng: T\u00f4i c\u00f3 th\u1ec3 theo d\u00f5i \u0111\u01a1n h\u00e0ng c\u1ee7a m\u00ecnh nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n
        Chatbot: B\u1ea1n c\u00f3 th\u1ec3 xem tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng c\u1ee7a m\u00ecnh tr\u00ean \u1ee9ng d\u1ee5ng c\u1ee7a ch\u00fang t\u00f4i b\u1eb1ng c\u00e1ch truy c\u1eadp v\u00e0o m\u1ee5c “\u0110\u01a1n h\u00e0ng” v\u00e0 xem th\u00f4ng tin li\u00ean quan \u0111\u1ebfn \u0111\u01a1n h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n
        Kh\u00e1ch h\u00e0ng: C\u1ea3m \u01a1n b\u1ea1n nhi\u1ec1u. T\u00f4i s\u1ebd th\u1eed \u0111\u1eb7t h\u00e0ng ngay b\u00e2y gi\u1edd.<\/p>\n
        Chatbot: R\u1ea5t t\u1ed1t. N\u1ebfu b\u1ea1n c\u00f3 b\u1ea5t k\u1ef3 c\u00e2u h\u1ecfi ho\u1eb7c th\u1eafc m\u1eafc n\u00e0o kh\u00e1c, h\u00e3y li\u00ean h\u1ec7 v\u1edbi t\u00f4i b\u1ea5t c\u1ee9 l\u00fac n\u00e0o. T\u00f4i s\u1ebd c\u1ed1 g\u1eafng tr\u1ea3 l\u1eddi nhanh nh\u1ea5t c\u00f3 th\u1ec3. Ch\u00fac b\u1ea1n m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!<\/p>\n
        Top c\u00e1c ph\u1ea7n m\u1ec1m mi\u1ec5n ph\u00ed t\u1ea1o chat bot l\u00e0 g\u00ec?<\/strong><\/span><\/h2>\n
        Ph\u1ea7n m\u1ec1m chatbot morph.ai<\/strong><\/span><\/h3>\n
        $\"chat$
        Chat bot l\u00e0 g\u00ec. Ph\u1ea7n m\u1ec1m chatbot mi\u1ec5n ph\u00ed morph.ai<\/figcaption><\/figure>\n
        Ph\u1ea7n m\u1ec1m chatbot mi\u1ec5n ph\u00ed Morph.ai l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 gi\u00fap t\u1ea1o v\u00e0 qu\u1ea3n l\u00fd c\u00e1c chatbot \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng nh\u01b0 Facebook Messenger, Viber, Slack, v\u00e0 c\u00e1c k\u00eanh kh\u00e1c. Morph.ai s\u1eed d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c t\u00e1c v\u1ee5 c\u01a1 b\u1ea3n, gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 t\u0103ng kh\u1ea3 n\u0103ng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n
        Morph.ai cung c\u1ea5p m\u1ed9t giao di\u1ec7n d\u1ec5 s\u1eed d\u1ee5ng cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng t\u1ea1o chatbot m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng. N\u00f3 cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng t\u00f9y ch\u1ec9nh c\u00e2u h\u1ecfi v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a chatbot \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng n\u00f3 ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 nh\u1ea5t. Ngo\u00e0i ra, Morph.ai c\u0169ng cung c\u1ea5p t\u00ednh n\u0103ng theo d\u00f5i v\u00e0 ph\u00e2n t\u00edch k\u1ebft qu\u1ea3 c\u1ee7a chatbot \u0111\u1ec3 gi\u00fap ng\u01b0\u1eddi d\u00f9ng hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1ch kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c v\u1edbi chatbot.<\/p>\n
        Tuy nhi\u00ean, h\u1ea1n ch\u1ebf c\u1ee7a Morph.ai l\u00e0 phi\u00ean b\u1ea3n mi\u1ec5n ph\u00ed ch\u1ec9 h\u1ed7 tr\u1ee3 cho vi\u1ec7c t\u1ea1o chatbot \u0111\u01a1n gi\u1ea3n v\u00e0 c\u00f3 gi\u1edbi h\u1ea1n v\u1ec1 t\u00ednh n\u0103ng v\u00e0 s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi chatbot. \u0110\u1ec3 s\u1eed d\u1ee5ng c\u00e1c t\u00ednh n\u0103ng n\u00e2ng cao h\u01a1n v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng l\u1edbn h\u01a1n, ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 ph\u1ea3i n\u00e2ng c\u1ea5p l\u00ean c\u00e1c g\u00f3i tr\u1ea3 ph\u00ed c\u1ee7a Morph.ai.<\/p>\n
        Recast<\/strong><\/span><\/h3>\n
        Recast l\u00e0 m\u1ed9t ph\u1ea7n m\u1ec1m chatbot mi\u1ec5n ph\u00ed, \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 gi\u00fap ng\u01b0\u1eddi d\u00f9ng t\u1ea1o v\u00e0 qu\u1ea3n l\u00fd chatbot tr\u00ean nhi\u1ec1u n\u1ec1n t\u1ea3ng kh\u00e1c nhau, bao g\u1ed3m Facebook Messenger, Slack, Skype, Telegram, Viber, v\u00e0 nhi\u1ec1u h\u01a1n n\u1eefa. Recast s\u1eed d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u1ec3 gi\u00fap chatbot tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi d\u00f9ng m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng.<\/p>\n
        Ph\u1ea7n m\u1ec1m chatbot mi\u1ec5n ph\u00ed Flow XO<\/strong><\/span><\/h3>\n
        Flow XO l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 x\u00e2y d\u1ef1ng chatbot cho c\u00e1c trang web, \u1ee9ng d\u1ee5ng v\u00e0 c\u00e1c n\u1ec1n t\u1ea3ng truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i kh\u00e1c nh\u01b0 Telegram, Skype v\u00e0 Viber. Ph\u1ea7n m\u1ec1m n\u00e0y cung c\u1ea5p m\u1ed9t giao di\u1ec7n d\u1ec5 s\u1eed d\u1ee5ng, cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng k\u00e9o v\u00e0 th\u1ea3 c\u00e1c t\u00ednh n\u0103ng c\u00f3 s\u1eb5n \u0111\u1ec3 thi\u1ebft k\u1ebf chatbot c\u1ee7a ri\u00eang m\u00ecnh. B\u00ean c\u1ea1nh \u0111\u00f3, Flow XO c\u0169ng cho ph\u00e9p l\u01b0u tr\u1eef \u0111\u1ecba ch\u1ec9 email t\u1eeb c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u00e0 \u0111\u01b0a ch\u00fang v\u00e0o danh s\u00e1ch l\u01b0u tr\u1eef email, ho\u1eb7c s\u1eed d\u1ee5ng ch\u00fang trong c\u00e1c ph\u1ea7n m\u1ec1m g\u1eedi email t\u1ef1 \u0111\u1ed9ng kh\u00e1c, \u0111\u1ec1u \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p tr\u00ean n\u1ec1n t\u1ea3ng \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y.<\/p>\n
        C\u00f4ng c\u1ee5 snatchBot<\/strong><\/span><\/h3>\n
        SnatchBot l\u00e0 m\u1ed9t ph\u1ea7n m\u1ec1m chatbot mi\u1ec5n ph\u00ed, cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng thi\u1ebft k\u1ebf v\u00e0 tri\u1ec3n khai chatbot tr\u00ean nhi\u1ec1u n\u1ec1n t\u1ea3ng thi\u1ebft b\u1ecb kh\u00e1c nhau nh\u01b0 thi\u1ebft k\u1ebf app ios<\/a> v\u00e0 thi\u1ebft k\u1ebf android<\/a>, window v\u00e0 nhi\u1ec1u h\u01a1n n\u1eefa. SnatchBot cung c\u1ea5p m\u1ed9t giao di\u1ec7n d\u1ec5 s\u1eed d\u1ee5ng v\u00e0 h\u1ed7 tr\u1ee3 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u1ec3 t\u1ea1o ra c\u00e1c chatbot th\u00f4ng minh c\u00f3 kh\u1ea3 n\u0103ng tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi d\u00f9ng.<\/p>\n
        SnatchBot c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 thi\u1ebft k\u1ebf chatbot t\u1eeb \u0111\u1ea7u ho\u1eb7c s\u1eed d\u1ee5ng c\u00e1c m\u1eabu chatbot c\u00f3 s\u1eb5n. N\u00f3 c\u0169ng cung c\u1ea5p nhi\u1ec1u t\u00ednh n\u0103ng nh\u01b0 t\u00edch h\u1ee3p v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 b\u00ean th\u1ee9 ba, t\u1ef1 \u0111\u1ed9ng ph\u00e2n lo\u1ea1i v\u00e0 qu\u1ea3n l\u00fd c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng. SnatchBot c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u1edbi c\u00e1c n\u1ec1n t\u1ea3ng ti\u1ebfp th\u1ecb kh\u00e1c nh\u01b0 Google Analytics, HubSpot, Salesforce v\u00e0 nhi\u1ec1u h\u01a1n n\u1eefa.<\/p>\n
        <\/p>\n","protected":false},"excerpt":{"rendered":"
        Chatbot l\u00e0 m\u1ed9t \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) c\u00f3 kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi d\u00f9ng th\u00f4ng qua chat. Chatbot \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng ph\u1ed5 bi\u1ebfn trong l\u0129nh v\u1ef1c kinh doanh v\u00e0 ti\u1ebfp th\u1ecb \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 cung c\u1ea5p th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c…<\/p>\n","protected":false},"author":6,"featured_media":3394,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/posts\/3363"}],"collection":[{"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/comments?post=3363"}],"version-history":[{"count":8,"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/posts\/3363\/revisions"}],"predecessor-version":[{"id":3584,"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/posts\/3363\/revisions\/3584"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/media\/3394"}],"wp:attachment":[{"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/media?parent=3363"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/categories?post=3363"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/tags?post=3363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}