Trong th\u1eddi \u0111\u1ea1i kinh t\u1ebf s\u1ed1 hi\u1ec7n nay, Vi\u1ec7c c\u00e1c \u1ee9ng d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i \u0111ang d\u1ea7n tr\u1edf th\u00e0nh th\u1ee9 thi\u1ebft y\u1ebfu trong cu\u1ed9c s\u1ed1ng l\u00e0 \u0111i\u1ec1u hi\u1ec3n nhi\u00ean, T\u1eeb vi\u1ec7c mua s\u1eafm, gi\u1ea3i tr\u00ed, tra c\u1ee9u th\u00f4ng tin \u0111\u1ec1u qua app mobile c\u1ea3. N\u00ean s\u1edf h\u1eefu m\u1ed9t \u1ee9ng d\u1ee5ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng trong kinh doanh. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t \u0111\u00fang v\u1edbi c\u00e1c doanh nghi\u1ec7p c\u00f3 quy m\u00f4 l\u1edbn ho\u1eb7c \u0111ang ph\u00e1t tri\u1ec3n, v\u1edbi kh\u1ed1i l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng t\u0103ng. Tuy nhi\u00ean, vi\u1ec7c t\u1ea1o ra m\u1ed9t \u1ee9ng d\u1ee5ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ea7y \u0111\u1ee7 ch\u1ee9c n\u0103ng v\u00e0 hi\u1ec7u qu\u1ea3 kh\u00f4ng ph\u1ea3i l\u00e0 \u0111i\u1ec1u \u0111\u01a1n gi\u1ea3n. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang ta s\u1ebd t\u00ecm hi\u1ec3u t\u1ea1i sao m\u1ed9t app ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 b\u00ed quy\u1ebft cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p, c\u0169ng nh\u01b0 nh\u1eefng l\u1ee3i \u00edch m\u00e0 n\u00f3 mang l\u1ea1i cho doanh nghi\u1ec7p.<\/p>\n

M\u1ee5c l\u1ee5c<\/p>

1<\/span> T\u1ea7m quan tr\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/a><\/li>
2<\/span> \u1ee8ng d\u1ee5ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec<\/a><\/li>
3<\/span> L\u1ee3i \u00edch c\u1ee7a app ch\u0103m s\u00f3c kh\u00f3c h\u00e0ng cho doanh nghi\u1ec7p<\/a>
- 3.1<\/span> T\u0103ng t\u01b0\u01a1ng t\u00e1c v\u00e0 s\u1ef1 trung th\u00e0nh\u00a0<\/a><\/li>
- 3.2<\/span> Gia t\u0103ng doanh s\u1ed1\u00a0<\/a><\/li>
- 3.3<\/span> T\u0103ng kh\u1ea3 n\u0103ng \u0111\u00e1nh gi\u00e1<\/a><\/li>
- 3.4<\/span> Gi\u1ea3m chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/li>
- 3.5<\/span> T\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t so v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh<\/a><\/li>
- 3.6<\/span> T\u1ea1o hi\u1ec7u \u1ee9ng lan truy\u1ec1n<\/a><\/li>
- 3.7<\/span> T\u0103ng kh\u1ea3 n\u0103ng ph\u00e1t tri\u1ec3n kinh doanh<\/a><\/li>
- 3.8<\/span> T\u0103ng kh\u1ea3 n\u0103ng thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/li>
- 4<\/span> C\u00e1c t\u00ednh n\u0103ng c\u1ea7n c\u00f3 c\u1ee7a app ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a>
  - 4.1<\/span> \u0110\u0103ng k\u00fd t\u00e0i kho\u1ea3n v\u00e0 qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/a><\/li>
  - 4.2<\/span> X\u00e1c \u0111\u1ecbnh h\u00e0nh vi kh\u00e1ch h\u00e0ng<\/a><\/li>
  - 4.3<\/span> T\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc cho kh\u00e1ch h\u00e0ng<\/a><\/li>
  - 4.4<\/span> Ghi ch\u00fa l\u1ecbch s\u1eed\u00a0<\/a><\/li>
  - 4.5<\/span> T\u1ea1o k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/li>
  - 4.6<\/span> T\u00ednh n\u0103ng th\u1ed1ng k\u00ea v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch\u00a0<\/a><\/li><\/ul><\/li>
  - 5<\/span> T\u1ed5ng k\u1ebft<\/a><\/li><\/ul><\/div>\n
    T\u1ea7m quan tr\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/strong><\/span><\/h2>\n
    Kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t c\u1ee7a m\u1ed9t doanh nghi\u1ec7p. H\u1ecd kh\u00f4ng ch\u1ec9 l\u00e0 ngu\u1ed3n thu nh\u1eadp ch\u00ednh c\u1ee7a doanh nghi\u1ec7p, m\u00e0 c\u00f2n l\u00e0 nh\u1eefng ng\u01b0\u1eddi \u0111\u01b0a ra \u0111\u00e1nh gi\u00e1 v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p \u0111\u00f3. V\u00ec v\u1eady, n\u1eafm b\u1eaft nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, cung c\u1ea5p s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng cao v\u00e0 t\u1ea1o m\u1ed1i quan h\u1ec7 tin c\u1eady v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi m\u1ed9t doanh nghi\u1ec7p. N\u1ebfu doanh nghi\u1ec7p kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 chuy\u1ec3n sang c\u00e1c doanh nghi\u1ec7p kh\u00e1c ho\u1eb7c \u0111\u01b0a ra nh\u1eefng \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p \u0111\u00f3. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 g\u00e2y t\u1ed5n th\u1ea5t nghi\u00eam tr\u1ecdng cho doanh nghi\u1ec7p, t\u1eeb vi\u1ec7c m\u1ea5t kh\u00e1ch h\u00e0ng \u0111\u1ebfn vi\u1ec7c gi\u1ea3m doanh s\u1ed1 b\u00e1n h\u00e0ng.<\/p>\n
    $\"Kh\u00e1ch$
    Kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p<\/figcaption><\/figure>\n
    V\u00ec v\u1eady, \u0111\u1ec3 duy tr\u00ec v\u00e0 ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd v\u00e0 ch\u1ee7 doanh nghi\u1ec7p c\u1ea7n \u0111\u1eb7t kh\u00e1ch h\u00e0ng l\u00ean h\u00e0ng \u0111\u1ea7u v\u00e0 t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng ho\u1ea1t \u0111\u1ed9ng t\u1ed1t \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap doanh nghi\u1ec7p \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1ea1o s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 t\u0103ng c\u01b0\u1eddng m\u1ed1i quan h\u1ec7 tin c\u1eady v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<\/div>\n
    \u1ee8ng d\u1ee5ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec<\/strong><\/span><\/h2>\n
    App ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ph\u1ea7n m\u1ec1m ho\u1eb7c n\u1ec1n t\u1ea3ng gi\u00fap doanh nghi\u1ec7p qu\u1ea3n l\u00fd v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. N\u00f3 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 gi\u00fap doanh nghi\u1ec7p theo d\u00f5i v\u00e0 ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng c\u00e1c y\u00eau c\u1ea7u, c\u00e2u h\u1ecfi, ph\u00e0n n\u00e0n ho\u1eb7c g\u00f3p \u00fd t\u1eeb kh\u00e1ch h\u00e0ng.<\/p>\n
    L\u1ee3i \u00edch c\u1ee7a app ch\u0103m s\u00f3c kh\u00f3c h\u00e0ng cho doanh nghi\u1ec7p<\/strong><\/span><\/h2>\n
    Vi\u1ec7c ph\u00e1t tri\u1ec3n m\u1ed9t \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng c\u00f3 th\u1ec3 mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch cho doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 ph\u00e1t tri\u1ec3n c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 t\u0103ng c\u01b0\u1eddng s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. Hi\u1ec7n nay, t\u00e2m l\u00fd v\u00e0 chi\u1ebfn l\u01b0\u1ee3c mua h\u00e0ng c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u00e3 thay \u0111\u1ed5i r\u1ea5t nhi\u1ec1u, h\u1ecd mong mu\u1ed1n c\u00f3 th\u1ec3 truy c\u1eadp th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 thu\u1eadn ti\u1ec7n h\u01a1n bao gi\u1edd h\u1ebft. Do \u0111\u00f3, vi\u1ec7c ph\u00e1t tri\u1ec3n m\u1ed9t \u1ee9ng d\u1ee5ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u n\u00e0y s\u1ebd gi\u00fap doanh nghi\u1ec7p thu h\u00fat \u0111\u01b0\u1ee3c nhi\u1ec1u kh\u00e1ch h\u00e0ng h\u01a1n v\u00e0 n\u00e2ng cao t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i<\/p>\n
    T\u0103ng t\u01b0\u01a1ng t\u00e1c v\u00e0 s\u1ef1 trung th\u00e0nh\u00a0<\/strong><\/span><\/h3>\n
    \u1ee8ng d\u1ee5ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00fap doanh nghi\u1ec7p t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c t\u00ednh n\u0103ng nh\u01b0 chat tr\u1ef1c ti\u1ebfp, h\u1ed7 tr\u1ee3 tr\u1ef1c tuy\u1ebfn, ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng, \u0111\u00e1p \u1ee9ng nhu c\u1ea7u kh\u00e1ch h\u00e0ng. Khi kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 ch\u0103m s\u00f3c v\u00e0 h\u1ed7 tr\u1ee3 t\u1ed1t t\u1eeb doanh nghi\u1ec7p, h\u1ecd s\u1ebd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao v\u00e0 tin t\u01b0\u1edfng h\u01a1n v\u00e0o s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p \u0111\u00f3, gi\u00fap t\u0103ng c\u01b0\u1eddng l\u00f2ng trung th\u00e0nh v\u00e0 \u0111\u1ed9 b\u1ec1n c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n
    Gia t\u0103ng doanh s\u1ed1\u00a0<\/strong><\/span><\/h3>\n
    $\"App$
    App ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00fap gia t\u0103ng doanh s\u1ed1<\/figcaption><\/figure>\n
    \u1ee8ng d\u1ee5ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00fap doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u0103ng doanh s\u1ed1 b\u1eb1ng c\u00e1ch gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i v\u00e0 thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi th\u00f4ng qua c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i, \u01b0u \u0111\u00e3i v\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng ti\u1ebfp th\u1ecb kh\u00e1c.<\/p>\n
    T\u0103ng kh\u1ea3 n\u0103ng \u0111\u00e1nh gi\u00e1<\/strong><\/span><\/h3>\n
    V\u1edbi \u1ee9ng d\u1ee5ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p c\u00f3 th\u1ec3 thu th\u1eadp th\u00f4ng tin ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh, t\u1eeb \u0111\u00f3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n
    Gi\u1ea3m chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n
    \u1ee8ng d\u1ee5ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00fap doanh nghi\u1ec7p gi\u1ea3m chi ph\u00ed trong vi\u1ec7c duy tr\u00ec v\u00e0 ph\u00e1t tri\u1ec3n m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 chi ph\u00ed nh\u00e2n s\u1ef1.<\/p>\n
    T\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t so v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh<\/strong><\/span><\/h3>\n
    M\u1ed9t \u1ee9ng d\u1ee5ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t gi\u00fap doanh nghi\u1ec7p t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t so v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh, thu h\u00fat \u0111\u01b0\u1ee3c s\u1ef1 quan t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u00fap doanh nghi\u1ec7p ti\u00ean ti\u1ebfn h\u01a1n trong l\u0129nh v\u1ef1c c\u1ee7a m\u00ecnh.<\/p>\n
    T\u1ea1o hi\u1ec7u \u1ee9ng lan truy\u1ec1n<\/strong><\/span><\/span><\/h3>\n
    \u1ee8ng d\u1ee5ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f2n khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng chia s\u1ebb v\u00e0 gi\u1edbi thi\u1ec7u \u0111\u1ebfn c\u00e1c kh\u00e1ch h\u00e0ng m\u1edbi th\u00f4ng qua c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i m\u00e0 doanh nghi\u1ec7p cung c\u1ea5p. \u0110\u00e2y l\u00e0 m\u1ed9t ph\u01b0\u01a1ng th\u1ee9c marketing hi\u1ec7u qu\u1ea3 kh\u00f4ng t\u1ed1n ph\u00ed, doanh nghi\u1ec7p n\u00ean t\u1eadn d\u1ee5ng \u0111\u1ec3 t\u0103ng th\u00eam s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng doanh thu.<\/p>\n
    T\u0103ng kh\u1ea3 n\u0103ng ph\u00e1t tri\u1ec3n kinh doanh<\/strong><\/span><\/h3>\n
    \u1ee8ng d\u1ee5ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00fap doanh nghi\u1ec7p hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 m\u1edbi, gi\u00fap t\u0103ng kh\u1ea3 n\u0103ng ph\u00e1t tri\u1ec3n kinh doanh.<\/p>\n
    T\u0103ng kh\u1ea3 n\u0103ng thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n
    \u1ee8ng d\u1ee5ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00fap doanh nghi\u1ec7p thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 m\u1edbi v\u00e0 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 hi\u1ec7n c\u00f3, gi\u00fap doanh nghi\u1ec7p ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 h\u01a1n tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/p>\n
    C\u00e1c t\u00ednh n\u0103ng c\u1ea7n c\u00f3 c\u1ee7a app ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h2>\n
    $\"C\u00e1c$
    C\u00e1c t\u00ednh n\u0103ng c\u1ea7n c\u00f3 c\u1ee7a app ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n
    \u0110\u0103ng k\u00fd t\u00e0i kho\u1ea3n v\u00e0 qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n
    Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u0103ng k\u00fd t\u00e0i kho\u1ea3n tr\u00ean \u1ee9ng d\u1ee5ng \u0111\u1ec3 qu\u1ea3n l\u00fd th\u00f4ng tin c\u00e1 nh\u00e2n, l\u1ecbch s\u1eed mua h\u00e0ng, \u0111\u1eb7t h\u00e0ng, nh\u1eadn th\u00f4ng b\u00e1o v\u00e0 \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t t\u1eeb doanh nghi\u1ec7p. Vi\u1ec7c qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap doanh nghi\u1ec7p hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nhu c\u1ea7u v\u00e0 s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i, khuy\u1ebfn m\u00e3i, hay d\u1ecbch v\u1ee5 m\u1edbi ph\u00f9 h\u1ee3p v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng t\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ecd. Ngo\u00e0i ra, kh\u00e1ch h\u00e0ng c\u0169ng c\u00f3 th\u1ec3 c\u1eadp nh\u1eadt th\u00f4ng tin c\u1ee7a m\u00ecnh, gi\u00fap cho vi\u1ec7c giao ti\u1ebfp v\u00e0 ch\u0103m s\u00f3c c\u1ee7a doanh nghi\u1ec7p tr\u1edf n\u00ean d\u1ec5 d\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n
    X\u00e1c \u0111\u1ecbnh h\u00e0nh vi kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n
    X\u00e1c \u0111\u1ecbnh h\u00e0nh vi kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t t\u00ednh n\u0103ng quan tr\u1ecdng c\u1ee7a app ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. V\u1edbi t\u00ednh n\u0103ng n\u00e0y, doanh nghi\u1ec7p c\u00f3 th\u1ec3 thu th\u1eadp th\u00f4ng tin v\u1ec1 h\u00e0nh vi mua h\u00e0ng, t\u00ecm ki\u1ebfm s\u1ea3n ph\u1ea9m, quan t\u00e2m \u0111\u1ebfn d\u1ecbch v\u1ee5 hay th\u1eddi gian s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y gi\u00fap doanh nghi\u1ec7p hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nhu c\u1ea7u v\u00e0 s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i, khuy\u1ebfn m\u00e3i hay d\u1ecbch v\u1ee5 m\u1edbi ph\u00f9 h\u1ee3p v\u1edbi kh\u00e1ch h\u00e0ng, t\u0103ng s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ed3ng th\u1eddi thu h\u00fat \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng m\u1edbi. H\u01a1n n\u1eefa, vi\u1ec7c thu th\u1eadp th\u00f4ng tin h\u00e0nh vi kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap doanh nghi\u1ec7p \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh kinh doanh th\u00f4ng minh h\u01a1n, t\u1eeb vi\u1ec7c n\u00e2ng c\u1ea5p s\u1ea3n ph\u1ea9m, c\u1ea3i ti\u1ebfn d\u1ecbch v\u1ee5 \u0111\u1ebfn c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, t\u0103ng hi\u1ec7u qu\u1ea3 kinh doanh v\u00e0 t\u0103ng tr\u1ea3i nghi\u1ec7m cho kh\u00e1ch h\u00e0ng.<\/p>\n
    T\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc cho kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n
    $\"T\u00ednh$
    T\u00ednh n\u0103ng t\u01b0 v\u1ea5n h\u1ed7 tr\u1ee3 v\u00e0 gi\u1ea3i \u0111\u00e1p cho kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n
    Tnh n\u0103ng n\u00e0y cho ph\u00e9p kh\u00e1ch h\u00e0ng truy c\u1eadp v\u00e0o th\u00f4ng tin chi ti\u1ebft v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p, \u0111\u1eb7t c\u00e2u h\u1ecfi v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi nhanh ch\u00f3ng t\u1eeb \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. T\u01b0 v\u1ea5n chuy\u00ean nghi\u1ec7p v\u00e0 \u0111\u00e1p \u1ee9ng nhanh ch\u00f3ng c\u00e1c th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tin t\u01b0\u1edfng v\u00e0 h\u00e0i l\u00f2ng h\u01a1n v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 m\u00e0 doanh nghi\u1ec7p cung c\u1ea5p, t\u1eeb \u0111\u00f3 t\u0103ng c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/p>\n
    Ghi ch\u00fa l\u1ecbch s\u1eed\u00a0<\/strong><\/span><\/h3>\n
    Ghi ch\u00fa l\u1ecbch s\u1eed li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng t\u00ednh n\u0103ng quan tr\u1ecdng c\u1ee7a app ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p doanh nghi\u1ec7p l\u01b0u tr\u1eef v\u00e0 theo d\u00f5i c\u00e1c cu\u1ed9c g\u1ecdi, tin nh\u1eafn v\u00e0 email \u0111\u00e3 trao \u0111\u1ed5i v\u1edbi kh\u00e1ch h\u00e0ng. Vi\u1ec7c theo d\u00f5i n\u00e0y gi\u00fap doanh nghi\u1ec7p c\u00f3 th\u1ec3 nhanh ch\u00f3ng truy xu\u1ea5t th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 t\u00ecm ki\u1ebfm l\u1ecbch s\u1eed li\u00ean l\u1ea1c trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n thi\u1ebft. H\u01a1n n\u1eefa, vi\u1ec7c ghi ch\u00fa l\u1ecbch s\u1eed li\u00ean l\u1ea1c c\u0169ng gi\u00fap doanh nghi\u1ec7p hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nhu c\u1ea7u v\u00e0 s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c ch\u00ednh s\u00e1ch v\u00e0 ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i ph\u00f9 h\u1ee3p \u0111\u1ec3 thu h\u00fat v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/p>\n
    T\u1ea1o k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n
    $\"T\u1ea1o$
    T\u1ea1o k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n
    T\u1ea1o k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng t\u00ednh n\u0103ng quan tr\u1ecdng c\u1ee7a \u1ee9ng d\u1ee5ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. V\u1edbi t\u00ednh n\u0103ng n\u00e0y, doanh nghi\u1ec7p c\u00f3 th\u1ec3 l\u1eadp k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng theo t\u1eebng giai \u0111o\u1ea1n ho\u1eb7c theo th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh. Vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch n\u00e0y gi\u00fap doanh nghi\u1ec7p t\u1ed5 ch\u1ee9c c\u00f4ng vi\u1ec7c v\u00e0 l\u1ecbch tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi gi\u00fap qu\u1ea3n l\u00fd \u0111\u01b0\u1ee3c vi\u1ec7c ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng v\u00e0 c\u1eadp nh\u1eadt th\u00f4ng tin kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. K\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169ng gi\u00fap doanh nghi\u1ec7p \u0111\u01b0a ra c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i, khuy\u1ebfn m\u00e3i hay th\u00f4ng tin m\u1edbi nh\u1ea5t \u0111\u1ebfn kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 t\u0103ng s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u00e0 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p.<\/p>\n
    T\u00ednh n\u0103ng th\u1ed1ng k\u00ea v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch\u00a0<\/strong><\/span><\/h3>\n
    T\u00ednh n\u0103ng th\u1ed1ng k\u00ea v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng l\u00e0 r\u1ea5t quan tr\u1ecdng trong app ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p doanh nghi\u1ec7p thu th\u1eadp th\u00f4ng tin v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u1ec1 h\u00e0nh vi kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c chi\u1ebfn l\u01b0\u1ee3c v\u00e0 quy\u1ebft \u0111\u1ecbnh kinh doanh th\u00f4ng minh h\u01a1n. V\u1edbi t\u00ednh n\u0103ng n\u00e0y, app ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng ghi l\u1ea1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u00e0 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng, bao g\u1ed3m c\u00e1c s\u1ea3n ph\u1ea9m \u0111\u00e3 xem, gi\u1ecf h\u00e0ng, c\u00e1c \u0111\u01a1n h\u00e0ng \u0111\u00e3 \u0111\u1eb7t, \u0111\u00e1nh gi\u00e1 s\u1ea3n ph\u1ea9m, ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c trao \u0111\u1ed5i v\u1edbi nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. D\u1eef li\u1ec7u n\u00e0y sau \u0111\u00f3 \u0111\u01b0\u1ee3c t\u1ed5ng h\u1ee3p v\u00e0 ph\u00e2n t\u00edch \u0111\u1ec3 cung c\u1ea5p cho doanh nghi\u1ec7p m\u1ed9t c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c chi\u1ebfn l\u01b0\u1ee3c kinh doanh ph\u00f9 h\u1ee3p. Ngo\u00e0i ra, t\u00ednh n\u0103ng n\u00e0y c\u0169ng cho ph\u00e9p doanh nghi\u1ec7p theo d\u00f5i hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, gi\u00fap h\u1ecd \u0111i\u1ec1u ch\u1ec9nh v\u00e0 c\u1ea3i thi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 t\u1ed1t h\u01a1n. T\u1eeb \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ed1i \u01b0u h\u00f3a chi ph\u00ed v\u00e0 t\u0103ng c\u01b0\u1eddng hi\u1ec7u qu\u1ea3 kinh doanh c\u1ee7a m\u00ecnh.<\/p>\n
    T\u1ed5ng k\u1ebft<\/strong><\/span><\/h2>\n
    Qua b\u00e0i vi\u1ebft tr\u00ean ph\u1ea7n n\u00e0o b\u1ea1n c\u0169ng \u0111\u00e3 th\u1ea5y c\u00f4ng d\u1ee5ng c\u1ee7a c\u00e1c app ch\u0103m s\u00f3c kh\u00e1ch r\u1ed3i \u0111\u00fang kh\u00f4ng, H\u00e3y c\u00f9ng c\u00e1c \u0111\u1ed9i ng\u0169 c\u1ee7a m\u00ecnh b\u1eaft tay v\u00e0o tri\u1ec3n khai 1 \u1ee9ng d\u1ee5ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u0103ng \u0111\u1ed9 tr\u1ea3i nghi\u1ec7m c\u0169ng nh\u01b0 h\u1ed7 tr\u1ee3 v\u00e0 t\u01b0, l\u00e0m t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u0169ng nh\u01b0 uy t\u00edn c\u1ee7a doanh nghi\u1ec7p \u0111i n\u00e0o. N\u1ebfu ch\u01b0a c\u00f3 \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 h\u00e3y li\u00ean h\u1ec7 v\u1edbi c\u00f4ng ty app mobile<\/strong> \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 v\u00e0 t\u01b0 v\u1ea5n v\u1ec1 thi\u1ebft k\u1ebf app mobile hi\u1ec7n \u0111\u1ea1i v\u00e0 chuy\u00ean nghi\u1ec7p ngay nh\u00e9<\/p>\n
    >> Xem th\u00eam c\u00e1c s\u1ea3n ph\u1ea9m thi\u1ebft k\u1ebf appmobile t\u1ea1i kho \u1ee9ng d\u1ee5ng<\/a> nh\u00e9<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"
    Trong th\u1eddi \u0111\u1ea1i kinh t\u1ebf s\u1ed1 hi\u1ec7n nay, Vi\u1ec7c c\u00e1c \u1ee9ng d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i \u0111ang d\u1ea7n tr\u1edf th\u00e0nh th\u1ee9 thi\u1ebft y\u1ebfu trong cu\u1ed9c s\u1ed1ng l\u00e0 \u0111i\u1ec1u hi\u1ec3n nhi\u00ean, T\u1eeb vi\u1ec7c mua s\u1eafm, gi\u1ea3i tr\u00ed, tra c\u1ee9u th\u00f4ng tin \u0111\u1ec1u qua app mobile c\u1ea3. N\u00ean s\u1edf h\u1eefu m\u1ed9t \u1ee9ng d\u1ee5ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u00e3 tr\u1edf…<\/p>\n","protected":false},"author":6,"featured_media":3933,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/posts\/3931"}],"collection":[{"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/comments?post=3931"}],"version-history":[{"count":3,"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/posts\/3931\/revisions"}],"predecessor-version":[{"id":3939,"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/posts\/3931\/revisions\/3939"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/media\/3933"}],"wp:attachment":[{"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/media?parent=3931"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/categories?post=3931"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/appmobile.vn\/wp-json\/wp\/v2\/tags?post=3931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}